Terms & Conditions

IMPORTANT: PLEASE READ THIS NOTICE CAREFULLY

Thank you for your interest in the www.mysupport.org.uk website. This website (our site) is operated by Merck Serono Limited (“Merck”, “we”, “our”).

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1.     About Merck in the UK.
We are a limited company registered in England and Wales under company number 990823 with our registered office at Bedfont Cross, Stanwell Road, Feltham, Middlesex TW14 8NX, United Kingdom.

We are regulated by the Medicines and Healthcare Products Regulatory Agency (MHRA) in the United Kingdom. We are also regulated by the current Association of the British Pharmaceutical Industry Code of Practice in the United Kingdom.

2.     Accessing our Site.
Access to our site is reserved for patients of Rebif®. We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Access to some parts of our site, or our entire site, may be restricted from time to time to registered users. If you choose, or you are provided with, a user identification code, password or other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any provisions of these Terms of Use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use, and that they comply with them.

3.     Reliance on information posted.
The information and other materials posted on or contained within our site is provided for general information and education purpose and is in no way intended to serve as a substitute for medical advice, or to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of its content. You should use your own judgment in evaluating the information provided within our site.

4.     Disclaimer.
Merck, Merck affiliates and third parties connected to us accepts no liability for:

  • The accuracy or completeness or use of, nor any liability to update, the information contained on our site. These materials are provided “as is” without warranty, condition or guarantee of any kind, either express or implied (whether by statute, common law or equity), including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement; or
  • Any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

5.     Intellectual Property Rights.
Merck is the owner, or the licensee, of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Merck authorises you to print and copy materials published on our site for your personal reference and non-commercial use only, provided that any copy of these materials which you make retains all copyright and other proprietary notices and any disclaimer contained thereon and on our site. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, diagrams, photographs, video or audio sequences or any graphics separately from any accompanying text. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Except as expressly provided above, nothing contained herein shall be construed as conferring any licence or right under any trademark or copyright of Merck or any third party.

Merck claims no ownership in, nor any affiliation with, any third-party trademarks or trade names appearing in this website. Such third-party trademarks or trade names are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of Merck should be inferred from the use of these marks.

6.     Information about you and your visits to our site.
We process information about you in accordance with our Privacy and Cookie Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

7.     Viruses, Hacking and other Offences.
You must not misuse our site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

8.     Links to other Websites.
Our site may contain links to third parties websites and other resources provided by third parties. We are not responsible for, and accept no liability in respect of, any information or opinion contained on any such websites or resources.

As Merck has no control over such websites or resources and because their content is subject to change without notice to Merck it is the responsibility of the user of such websites or resources to ensure that any information accessed is accurate and that software downloaded from those sites is free of viruses or any other items of a destructive nature. Merck and its affiliates accept no liability whatsoever in respect of any loss, damage, costs or liability incurred through any such downloaded material.

Our site may provide links to other Merck and third party websites as a service to our users. The Privacy Policy and Terms of Use described on our site do not apply to those sites. Please ensure you check the legal and privacy statement posted on each site you link to.

9.     Linking to our site.
You must not link any website to our site without the express prior written consent of Merck.

10.     Changes to terms of use.
We may occasionally update or amend these terms of use and we encourage you to periodically review these terms of use to stay informed of any amendments as they are binding on you. Your continued use of the site constitutes your agreement to the terms of use existing at that time. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

11.     Jurisdiction and Applicable Law.
These terms of use are governed by English law. The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we reserve the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

12.     Miscellaneous.
To the extent that any provisions of these terms of use are held to be illegal, invalid or unenforceable, then such provisions shall be severed and deleted without affecting the enforceability of the remaining provisions.

13.     Your concerns.
If you have any concerns about material which appears on our site, please contact the Merck UK Medical Information Department, Bedfont Cross, Stanwell Road, Feltham, Middlesex TW14 8NX, United Kingdom, Tel: +44 (0) 20 8818 7373, Email: medinfo.uk@merckgroup.com.

Thank you for visiting our site.

Reporting of side effects
If you get any side effects, talk to your doctor, pharmacist or nurse. This includes any possible side effects not listed in the package leaflet. You can also report side effects directly via the Yellow Card Scheme at https://yellowcard.mhra.gov.uk/ In the Republic of Ireland, side effects can be reported online at www.hpra.ie By reporting side effects, you can help provide more information on the safety of this medicine.
UK&IE/REB/0117/0002 | Feb 2017